More Hassles with Verizon

February 20, 2008

By Karen

When I got Verizon FIOS phone service in October 2007, they insisted I buy unlimited long distance on my main line for $14.95 a month. Then they screwed up my much-cheaper long distance plan with Qwest on my fax line, leaving me with none.

I don’t do much long-distance faxing, so I didn’t reinstate Qwest until December 18. As instructed by Qwest, I immediately called Verizon to give them Qwest’s PIC number, 0432.

I didn’t need Qwest until two days ago to fax long-distance, and then it wouldn’t go through.

Qwest blamed Verizon for not processing my change.

Instead of wasting hours trying to go through proper channels for what I thought would be a quick fix, I called the secret phone numbers I got when I blogged here about my mother’s recent problems with Verizon. Naturally, no one answered, so I left messages.

A while later, another Verizon rep called back and said it would take two days to get my Qwest service because 1) It was President’s Day (although not a holiday at Verizon because she was working), and 2) It was just after noon.

She also said I should be charged $7-something to make the change, but promised to waive it.

Verizon screwed up my service and isn’t going to make me pay for that. How wonderful.

Later that day, a fourth Verizon employee called who said she’d try to “expedite” things.

Two days are up, and I still can’t send a long-distance fax. I called “Ms. Expediter” a few hours ago and I’m waiting for answers.

5 P.M. update: The Expediter called me again after this entry posted, so I suspect I’m being monitored. Upon trying the fax machine once more, it just said, “Thank you for using Qwest.” So it appears that Verizon finally gave up and let me have my cheaper long-distance carrier back. Hallelujah!


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