My mother is Verizon’s newest enemy.
She had been clinging to dial-up Internet until she was forced recently to replace her old computer. The day we went shopping, a friendly Verizon representative was in Best Buy offering a FIOS upgrade of phone, TV, and Internet for $99.99 and $100 off the purchase of a PC. It was an offer my mother couldn’t refuse.
And she’s regretted it ever since.
First, the FIOS installation took over 7 hours. Then she kept having problems with Internet access. It turned out the installer wired some things backward.
Verizon has been shoving FIOS down everyone’s throat for months, but they still manage to make every home installation seem like it’s the first one they’ve ever done.
My mother had to wait a few months to get a “clean” bill, without any straggling days, to find out the true bottom line on her FIOS upgrade. Phone and cable companies always act as if taxes and fees are negligible pennies and refuse to quote them, but they always add a hefty chunk to the total.
It turned out she was being charged more than $99.99. So she called Verizon and, after waiting on hold for 20 minutes (much better than the 105 minutes she spent trying to cancel her old Verizon dial-up line), the customer service rep couldn’t explain the discrepancy, but had the nerve to say, “Even so, you’re still getting a good deal.”
At those words, my mother hung up and began composing a letter to the State Corporation Commission.
Bad service, bad billing, bad customer service. With Verizon, you get it all.