Verizon Strikes Again, Comcast Strikes Out

By Karen

After more “rate creep” by Comcast to almost $90/month for plain vanilla cable, Verizon bundled FIOS phone and TV for a few bucks more than I now pay for phone alone.

Verizon needs to work on their “Wait from 8 a.m. to 5 p.m. for us to show up” policy, but the FIOS TV installation August 10 was seamless, thanks to Mike, a friendly technician from Indiana.

But on my phones, Verizon screwed up in classic mode. I just wanted my dedicated fax line merged into my main line with distinctive ring, retaining the fax number.

No problem, Verizon said. We’ll disconnect the fax line August 10, and reconnect it as distinctive ring August 11. They said it involved another service call, so I’d have to spend a second day waiting between 8 a.m. and 5 p.m.

No so, said Mike. That’s a remote switch. He even rearranged my phone jacks and reprogrammed my fax so I’d be ready. Then he called Verizon to confirm the phone work, and they told him my fax line had been disconnected since August 4.

WTF?

He gave me a number to call and verify the phone work, and that’s when things got interesting.

The first Verizon rep kept me on hold for half an hour before telling me I couldn’t keep my fax number, even though it was still available.

So I asked to be bumped up and got a nice woman who said I could keep my fax number. She even offered to switch it to distinctive ring on the spot, but the work order for August 11 was apparently set in concrete.

I just checked it, and my fax line works, so the switch was made. There’s just this little nagging mystery of why that line was disconnected a week early.

Verizon FIOS TV leaves Comcast in the dust. I never knew my TV could have such a clear, crisp picture. FIOS lets you access Internet information with widgets, even though I have Clearwire Internet. Accessing On Demand takes mere seconds. And Verizon threw in some free HBO so I can catch up on Season 2 of True Blood.

Superior TV for $80 less, but there are tradeoffs. We’ve lost our beloved horse racing channel, and I can no longer fax and talk on the phone simultaneously. But to dump Comcast, it’s worth it.

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