I can send long-distance faxes again, thanks to the “Expeditor,” a Verizon supervisor somewhere in the 757 area code.
She first called me out of the blue several hours after I put in my second request for third-party long-distance on my fax line. She said a 2-day wait for activation was unacceptable, and gave me two numbers where I could reach her.
Unfortunately, she was unsuccessful in speeding things up.
The two days were up yesterday, and when the promised service failed to materialize, I called the Expeditor, who stunned me by answering her phone. She checked into things and found that my order had “clogged” and gotten dropped. When this happens, no one at Verizon apparently notices or cares because nothing gets done until the customer starts screaming.
I know, because this isn’t the first time I’ve been trapped in a “clog.” It happened before when I initially tried to get FIOS. Verizon’s “So what?” attitude and “rush” to reschedule me – 3 weeks later – caused me to switch to Cavalier Telephone for a while.
The Expediter got me back in the flow and my long-distance was restored by 5 p.m. yesterday.
At 7 p.m., the Expediter phoned me again to make sure everything was OK.
After I sent a long-distance fax early this morning to assure myself it really worked, I called the Expediter to confirm and she answered her phone again. The woman never goes home.
I can’t tell you her name because I know she’d be swamped if it got out. I’m adding her to my stash of secret Verizon contacts. However, with both phone lines working properly right now, I hope I’ll never need to call them again.