This morning I saw that JC Penney is having a sale and I could get 15% off with my JCP credit card.
Background: I worked for Penney’s in college in the, ahem, early ‘70s. Their “Young Moderns” credit card with a $300 limit was my very first plastic. Out of loyalty, I’ve kept a Penney’s card for nearly 40 years, even after they pissed me off by morphing it into another MasterCard.
Now, back to the sale. I hadn’t used my JCP card lately (2006, I later found out), but was surprised to see it had expired last month.
So I called the toll-free number, a multi-level maze of voice prompts that imply, “The last thing we want to do is help you.” Pressing “0″ to skip the garbage didn’t work.
When I FINALLY reached a human, she wanted my 16-digit card number, which I’d already entered for the robot voice. Where did it go?
Then she wanted my full name, phone number, last 4 digits of SSN, mother’s maiden name, birth date.
FINALLY, she asked what I wanted.
When I told her about the expired card, she said, “Your account has been closed due to inactivity. You have to go to blah blah to reapply.”
She couldn’t have said that as soon as she had my account number?
I said, “I have no account with you, yet you just collected a lot of personal information on me. Would you please delete it?”
“Oh, yes, of course.”
I heard her striking some key on her keyboard. Yeah, right. All gone!
I’m so disgusted with Penney’s, they won’t see me for the foreseeable future, although just a few months ago, I dropped nearly a grand there on new blinds for my whole house.
Penney’s, here’s why I’ll NEVER carry your card again:
1. You closed my account without notifying me.
2. Your automated customer service sucks.
3. Your human customer service reps aren’t any better.
I hate to say, “Back in my day…” but here goes: When I worked for Penney’s, they didn’t think customers were disposable.